Troubleshooting
Start with the part of the path that fails first. Translation and OCR usually depend on a chain: input capture, service configuration, result rendering, then further processing.
Quick checks
Section titled “Quick checks”| Symptom | Check first |
|---|---|
| No translation result | Confirm a translation service is configured and enabled |
| Capsule does not appear | Check whether the source app exposes selectable text and whether the capsule is enabled |
| Capsule fails only in an administrator app | See Windows Administrator Apps |
| OCR returns no text | Try a smaller area, clearer text, or another recognition language |
| Extension capability is missing | Confirm the capability was explicitly added to the capsule, panel, shortcut, or workflow |
| Workflow fails | Run each step manually and check the input/output type between steps |
Service setup
Section titled “Service setup”If a service is skipped or unavailable, open its configuration and test the smallest possible input. Some services require credentials, a provider endpoint, a target language, or a selected mode before they can run.
OCR setup
Section titled “OCR setup”OCR works best with readable source images. Try a smaller capture region, higher contrast text, and the correct recognition language.
Extension setup
Section titled “Extension setup”Only use extensions from sources you trust. For external extensions, review the source, permissions, and service destinations before making them part of a daily workflow.